Emotion Mapping
Emotion mapping is a technique used in product management to understand how users feel at different stages of their journey with a product or service. It involves creating a visual representation of the emotions that users experience at each step of their journey. This can include positive emotions such as delight or satisfaction, as well as negative emotions such as frustration or confusion. Emotion mapping can be used to identify areas of the user experience that may be causing negative emotions and to design solutions to improve those areas.