User Journey Maps
User Journey Mapping is an essential tool for any software product team. It involves creating a map of the user’s journey through your product, starting from the moment they first become aware of it and continuing through purchase, use and beyond. The map is made up of steps the user takes, decisions they make, and the actions they take in response to the product. By understanding the user’s journey, you can better understand how to create features and experiences that meet user needs.